What is Proctortrack?
Proctortrack is a remote proctoring platform from Verificient Technologies, Inc., a company based in Princeton, New Jersey, that reports more than 15 million identity-verification and monitoring sessions delivered across over 150 countries. It integrates with the major learning management systems - Moodle, Blackboard, Canvas, D2L, Open edX, and Sakai - and runs a dedicated flow for CLEP exams.
The platform is automated-first. Proctortrack describes itself as an automated online remote proctoring solution that continuously verifies the identity of online test-takers while detecting and deterring academic misconduct, using computer vision and machine learning to monitor for policy compliance at scale.
Which of its four levels applies to you is not the candidate's choice. The institution picks a proctoring level per exam, and Verificient's official support answer is blunt about what that means: unless your institution has chosen live proctoring, no human is watching you as you test - your session is recorded, processed, and presented to your professor for review.
The four proctoring levels
Proctortrack sells four numbered levels. Level 1 is ProctorLock, a smart preventive browser lock with automated identity verification. Level 2 is ProctorAuto, fully automated proctoring with no human intervention. Level 3 is Proctortrack QA, which adds a manual quality-assurance review by certified proctors and is the vendor's most popular option. Level 4 is ProctorLive AI, exception-based live proctoring that couples live remote proctors with AI-enhanced automation.
In plain terms, the ladder is one of human involvement. ProctorLock records the session and locks the browser. ProctorAuto analyzes the recording automatically. Proctortrack QA has certified proctors review what the software found before reports go out. ProctorLive AI puts a live proctor into the session who can intervene in real time - in cases of suspicious behavior or cheating, or simply to aid a student.
Each level publishes its own detection scope and review window. ProctorLock publishes that it detects 25 unique testing violations and makes real-time video data available within 2-3 hours. ProctorAuto publishes 17 unique testing violations with integrity reports delivered within 6 hours. Proctortrack QA publishes 26 unique testing violations with a 12-24 hour turnaround, positioned for midterms and finals. ProctorLive AI publishes a 1:25 proctor-to-student ratio and is positioned for high-stakes exams. These are the vendor's published product-tier facts; Proctortrack does not publish the underlying violation lists, and this page does not speculate about them.
Identity verification and check-in
Check-in is biometric and multi-factor. Proctortrack verifies identity with face, ID, and knuckle scans, each measured against a baseline biometric profile stored on file. That baseline is called VeriPass: a profile created from biometric scans of your face and ID, including an ID verification step Proctortrack describes as a globally available identity check that protects against the use of forged documents. Data collected during real exams is then authenticated by comparison against that baseline.
A room scan is part of the published onboarding. Proctortrack offers what it calls Proctor Checkpoint - live pre-test onboarding with identity verification and a room scan - across all four levels. On mobile, the current app publishes Mobile Lockdown, Selfie ID, and Room Scan features, and the platform supports a two-camera approach that uses your phone as a second camera alongside the webcam.
The practical setup is light. The Proctortrack application downloads in less than one minute and does not require administrative rights. Once proctoring begins, a blue frame appears around your screen - Proctortrack's published signal that monitoring is active - and after you submit, you end proctoring and can close or uninstall the app.
What the monitoring covers, in general categories
Proctortrack publishes its monitoring as a 360-degree protection set of categories: OS-level protection that includes virtual-machine and stealth-application detection; a room and desktop scan with live ID check; screen recording with a lockdown browser and screen mirroring; and monitoring at the user level through your webcam or the two-camera phone setup. Continuous facial recognition runs throughout the exam on top of the entry authentication.
The secure-browser layer is a published product called PEBble, short for Proctored Exam-in-Browser. It is a standalone browser rather than an ordinary browser session, and its published categories are blocking access to unauthorized chatbots and search engines, preventing remote casting and unauthorized extensions, and guarding against stealth applications - the vendor positions it as a fortified environment against AI-assisted cheating tools such as chatbots.
What the system flags, at the category level, is published in Verificient's official knowledge base: using notes online or off, leaving a test session in the middle of the test, being replaced by another test-taker, cooperating with another person, running blacklisted applications, or trying to copy test questions. Those are the behavior categories the vendor publishes. It does not publish the mechanisms behind them, and neither does this page.
Processing, flags, and instructor review
After you submit, your proctoring data goes to Proctortrack's secure servers, where it is processed against the company's proprietary algorithms and delivered back to instructors for review. Published processing time is within 48 hours to the Proctortrack Instructor Dashboard.
The review package is specific. Each student is assigned a score based on the number of incidents detected, violations are pre-flagged and time-stamped, and each report includes the identity-verification scans, desktop screenshots of any misconduct, and video playback of the testing environment, so results arrive in context. At the Proctortrack QA level, certified proctors add a manual review of the automated results before reports are released, and at ProctorLive AI a live proctor can intervene during the session itself.
The governance rule matters most: Verificient's official knowledge base states that Proctortrack's role is to highlight abnormal behavior and present its findings to instructors, who then decide whether or not the behavior is a violation of academic integrity policies. A flag is evidence for review, not an automatic verdict.
If your internet drops
Proctortrack publishes a named answer to the dropped-connection question: Secure Stream, technology it describes as allowing the video of the proctored session to be captured even if the internet connection is lost. The platform is also described as working even with disconnected networks.
The practical takeaway is that a drop does not silently erase the monitoring record - session capture continues and the data is uploaded for processing once the connection allows. What the vendor does not publish is a set of reconnection rules or timing allowances, so your institution's exam policy is the authority on what a drop means for your score.
Remote access, personal files, and data retention
Verificient's official answers on access are unusually direct. Proctors do not have access to test-takers' computers; the Proctortrack application does not allow anyone remote access; it captures only the minimum amount of data needed for proctoring; and it does not access personal files. Transparency is part of the design: monitoring is only ever underway when the large blue frame is present around your screen.
The one published exception is technical support. If something breaks, support staff may use a licensed copy of TeamViewer, a common industry tech-support application - but only after you consent and give permission. Verificient states that it documents that consent, that support has limited time and access, that you can watch exactly the steps taken on your screen, and that TeamViewer is closed when the support session ends.
Retention is institutional. Proctortrack states that after processing, proctoring data is purged in accordance with the data retention policy your institution agreed to, so the exact window is a question for your program rather than a single platform-wide number. On compliance, the vendor publishes alignment with SOC 2 Type 2, ISO/IEC 27001, FERPA, SOPIPA, FIPPA, PIPEDA, GDPR, and the ADA.
Technical requirements
The published baseline: macOS 12 Monterey or higher, Windows 10 or higher, or a Chromebook on version 100 or higher - with Chromebook support limited to selected learning management systems at Levels 1 through 3. Windows devices on ARM or Snapdragon processors are not currently supported; Windows machines must run Intel or AMD x64/x86 processors.
Hardware and browser specifics: 8 GB of RAM (an Intel or Apple Silicon processor on Mac; a dual-core 2.4 GHz CPU or better on PC), Firefox or Chrome version 100.0 or higher with JavaScript and third-party cookies enabled, a camera of 800 x 600 resolution or better, a microphone, and an internet connection of at least 1.5 Mbps download and 1.5 Mbps upload. The mobile app requires Android 10 or iOS 12 or higher.
If the Sitting Itself Is the Problem
Understanding Proctortrack's published checks is one thing; sitting a monitored, recorded exam is another. Exam Assist exists for exactly that gap - we handle online exam sittings end to end, and the service fee is due only after your agreed result posts. Send your exam, your window, and your deadline, and you will get an honest feasibility answer first.
If you want the wider picture first, our guides to how online proctoring works and the comparison of online proctoring software explain how Proctortrack's level-based model differs from single-mode tools, our Examity overview covers a competing four-level platform, and our what-to-expect walkthrough covers check-in day step by step.